Returns: Unused and undamaged products

  • Return Period: Products for return should be sent within 30 calendar days of parcel postmark.
  • Product is new and in its original packaging
  • The product is in no way damaged
  • The product delivered is wrong or the original order was incorrect
  • Returned products which are not damaged and/or in original packaging will be fully refunded
  • JGH Professional will bare return postal costs when:
    • The product was sent in error
    • The product is incomplete
    • The product information in the online shop is incorrect
  • Please use the form below for further information or feedback

Rights of Withdrawal Please use the above form to contact us with any RoW issue

Should you wish to cancel your order

  • In e-commerce, Swiss law does not provide for any withdrawal period or other right of return once the order has been placed. The seller can provide for such a clause, but has no obligation to do so. However, we like to be fair, so, we offer:

14 days cooling-off period

  • A withdrawal of the purchase can be declared within 14 days.
  • The time period start with the delivery of the parcel but the actual day of delivery does not count. e.g.: delivery on 01/01/2015 – end of cooling-off period 01/15/2015
  • Any delivered products conform to our return policy (outlined above)

Swiss Guidelines on E-Commerce